FLIP + SIP BOTTLE CAP20oz | Aqua

Hi Andrea,

Thank you for reaching out and sharing this concern with us!

I am terribly sorry that your cap arrived without its single straw. Please contact us so that my team and I can assist further. our contact information can be found at the bottom of any of our webpages under the Support column.

In case you were not aware, these do not come with cleaning brushes.

We look forward to assisting you soon.

Best,
The Swig Life Team

Hi there,

Thank you for reaching out and sharing this feedback with us! Regretfully, as we add new shapes and sizes we do have to retire old items and their accessories. All of our accessories will have the items they are compatible with under the Details section of our product page in case you would like to confirm if we have the required item available.

If you have any questions please feel free to email us. Our contact information can be found under the Support column at the bottom of any of our webpages.

Best,
The Swig Life Team

Hi there,

I am sorry to hear that you are having trouble with your Swig and its Flip + Sip Cap. If you have not done so already would you please email us at hello@siglife.com or fill out a warranty claim? We would like to look into this issue for you to understnad why the straw may not be working.

https://www.swiglife.com/pages/swig-warranty

We look forward to helping you soon!

Sincerely,
The Swig Life Team