Hi Anna,

Thank you for reaching out and sharing this concern with us! We are sorry to hear that you are having trouble drinking from your 18oz Travel Mug. Please fill out a warranty claim so that my team and I can assist however possible. A link to this can be found at the bottom of any of our webpages under the Support column.

If this is a lid flow concern, to help with this, we’ve made the slider removable for easy and thorough cleaning.

We encourage you to check out our Care Instructions video, which demonstrates how to remove the slider for cleaning. A link to this can also be found under the Support column. After each use, especially with thicker drinks like smoothies or darker beverages like coffee, we recommend rinsing or washing the lids right away. This simple step can make a big difference in maintaining their quality.

Best,
The Swig Life Team

Hi there,

Thank you for reaching out and sharing this concern with us! We are sorry to hear about the concern with the opening on your new Swig.

We have received this feedback in the past and so have developed a new lid called our EZ Slider lid. In the future we hope to have it come standard with most of our Swigs though this can always be confirmed by checking the details section on the product page. If this is something you would like to look into further we also have them available on our accessory page which I have added for you below!

https://www.swiglife.com/collections/accessories

Best,
The Swig Life Team

Thank you so much for sharing this review with us! We are happy to further look into this concern for you. If you have not already, please email us with a photo of you concern and any additional information.

Our traditional Slider Lids are still available on our Accessory Page.

Best,
The Swig Life Team